Delivery Options

When shopping online with Mad About Pets you can choose to Ship or Pick-up your order.

If you choose to Ship:

  • Flat Delivery fee of $15
  • Orders usually dispatched within 2 working days


Once orders have been dispatched you will receive an email notification

Delivery times after dispatch are generally:

    • 2 - 5 working days to metro Melbourne, Sydney, Canberra, Brisbane and Adelaide.
    • 2 - 7 working days to other capital cities, regional NSW, Queensland and VIC
    • 5 - 10 working days to regional Western Australia, Tasmania, and the Northern Territory

Please note: Due to the ongoing COVID Situation these delivery times may be extended.


If you choose to Pick-up:

  • Free Click & Collect from our store in Ferntree Gully
  • You will be notified when your order is picked and ready to collect


Orders can be picked up on a Zero Contact Basis from the loading bay directly outside the shop. 

We may require proof of identity or purchase on pick-up.


In-Store Only Items

Some items are only available to pick-up in-store,

There are items which are too large, or fragile to ship, as well as live animals,  refrigerated / frozen food.