When shopping online with Mad About Pets you can choose to Ship or Pick-up your order.
If you choose to Ship:
- Flat Delivery fee of $15
- Orders usually dispatched within 2 working days
Once orders have been dispatched you will receive an email notification
Delivery times after dispatch are generally:
- 2 - 5 working days to metro Melbourne, Sydney, Canberra, Brisbane and Adelaide.
- 2 - 7 working days to other capital cities, regional NSW, Queensland and VIC
- 5 - 10 working days to regional Western Australia, Tasmania, and the Northern Territory
Please note: Due to the ongoing COVID Situation these delivery times may be extended.
If you choose to Pick-up:
- Free Click & Collect from our store in Ferntree Gully
- You will be notified when your order is picked and ready to collect
Orders can be picked up on a Zero Contact Basis from the loading bay directly outside the shop.
We may require proof of identity or purchase on pick-up.
In-Store Only Items
Some items are only available to pick-up in-store,
There are items which are too large, or fragile to ship, as well as live animals, refrigerated / frozen food.